The ExactCare team is here to help with your medication needs! If you are an ExactCare patient and have any questions about your service, please contact us as soon as possible. You can ask to speak to a pharmacist at any time.
Monday – Friday: 7 a.m. to 9 p.m. Eastern
Weekend: 9 a.m. to 5:30 p.m. Eastern
24/7 On-Call Pharmacist. Leave a voice message for urgent needs.
Tell us right away if your address changes! This helps you get your medications on time.
Request your delivery be sent to a different address if you are going to be out of town for an extended time.
Let us know if you are admitted to the hospital or a nursing facility. We can put your delivery on hold.
Your monthly delivery includes several helpful tools for you.
This includes a delivery summary sheet with a list of the medications we have sent you, as well as any that are not in your delivery and why.
Your delivery will also include updates and reminders from ExactCare that will help you get the most out of your pharmacy care.
It is very important we can contact you! Sometimes we have updates to share about medications or questions we need answered before we can send your next delivery.
Here are some important and easy ways you can help ExactCare provide you the best possible care!
This is the date you are scheduled to begin using your ExactPack. You will see a start date listed on the ExactPack label on the outside of the box and on the delivery summary sheet included with your shipment. The date will be specific to that ExactPack.
Each ExactPack has a 30-day supply of medications. If you have extra medication when your ExactPack start date arrives and are unsure what to do, please call us. Your pharmacist can give you feedback based on your specific situation. Remember, it is important for your health to take your medications as prescribed.
Please make sure your doctor knows ExactCare is your pharmacy. It’s also a good idea for you or your doctor to let us know a new prescription is coming. This helps ensure we are aware of the change as soon as possible and enables us to watch for the new prescription.
This will be handled on a case-by-case basis. … Are there any special instructions we want to give patients? Call us to let us know if you need it right away?
Please let us know right away! It is very important we always have your current prescription insurance information. In some cases, if we do not have your current prescription insurance information, it may affect our ability to fill your medications.
Antibiotics are medications you will usually need same-day or very immediately and for a limited time. For these reasons, we typically recommend you get an antibiotic through a local pharmacy. It is always best to call ExactCare to discuss your specific situation.
You can set up notifications through MyECP, our online patient portal and mobile app. Click here for more information about MyECP.
ExactCare uses a 30-day billing cycle. This means you receive one bill per month for all your medications. This includes any prescription copayments you have. These are determined by your insurance plan. It will also include the cost of any over-the-counter vitamins, supplements and non-prescription medications you receive from ExactCare. Click here for more information about billing.
Prescription insurance plans often share the total cost of medications with their members. Prescription copayments are the portion of the total cost the plan asks their members to pay. Not all insurance plans require prescription copayments, so it is possible you may not have them. Click here for more info about billing.
The amount of your prescription copayments is determined by your prescription insurance plan. It is possible you may not have prescription copayments. This is typically true for people with Medicaid coverage. Click here for more info about billing.
There are multiple ways to make a payment, including online, by phone or by check/money order. Click here for more information on how to make a payment.
MyECP is our online patient portal, available to every ExactCare patient. With MyECP, you have access to your account and tools that allow you to:
The portal is available on the web and as a smartphone app on Google Play and in the App Store. Patients can share access with caregivers and family members at their discretion.
You will need to provide your date of birth, the last 4 digits of your social security number, your zip code and phone number. You will be asked to create a username and password to get into your account.
Yes, MyECP is safe and secure. We are required by law to maintain the privacy and security of your protected health information. Our patient portal is HIPAA compliant and uses 256-bit encryption.
There are many convenient features within MyECP that can help you better understand your medications and take them as prescribed. The portal makes it easier for you to take an active role in your health. It lets you manage some aspects of your ExactCare account without having to call us on the phone.
Another benefit of having a MyECP account is that it allows you to share your medication information with caregivers.
MyECP allows you to manage your account and access your medication information. You can:
No. Whether you use the patient portal on your computer or through the MyECP app, there is no cost to you.
ExactCare will send you a monthly bill for your medication. This may be a change for you if you are used to picking up your medication at different times during the month.
Your bill will include:
If you are worried about paying for all your medication at once each month, call us at 1-877-355-7225.