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Support for ExactCare Patients

Contacting Your ExactCare Pharmacy Team

We are here to help you with all your medication needs and answer any questions you may have.

Business Hours

Monday – Friday
9 a.m. to 6:30 p.m. Eastern

24/7 On-Call Pharmacist
Leave a Voice Message for Urgent Needs

Contacting Your ExactCare Pharmacy Team

We are here to help you with all your medication needs and answer any questions you may have.

Business Hours

Monday – Friday
9 a.m. to 6:30 p.m. Eastern

24/7 On-Call Pharmacist
Leave a Voice Message for Urgent Needs

We Want to Hear from You!

It is Important to Tell Us When These Things Change:

We Want to Hear from You!

It is Important to Tell Us When These Things Change:

Your Medications
(Prescriptions or OTCs)

Your Medical Conditions or Allergies

Your Health Insurance or Doctors

Your Phone Number or Address

Year Established
Products
Team Size
Clients

How to Use Your ExactPack

The ExactPack makes it easier for you take your medications as prescribed. Read our guide if you need help using it.

Download Guide

New Patient Frequently Asked Questions

Welcome to ExactCare! Below are some of the most frequently asked questions we hear from new patients.

New Patient Frequently Asked Questions

Welcome to ExactCare! Below are some of the most frequently asked questions we hear from new patients.

When will I receive my first medication delivery?

After you speak with an ExactCare representative about what medications you are taking, our pharmacy team reaches out to your doctors for your prescriptions. When you receive your first ExactCare delivery depends on a number of things, including: 

  • When each of your prescriptions was last filled
  • Whether your prescriptions were filled at the same time or on different days
  • How quickly we can get your prescriptions from your doctors

If you are concerned about running out of medications as you are getting started, please call us immediately!

Why are some of my medications in bottles at first?

As you are getting started, you may receive a delivery that contains less than a 30-day supply of pills in a bottle. This is because we are working to align all of your prescriptions so they fill at the same time.

This process is important! It allows us to send all your medications together at once every month. To help this process go smoothly, please return any calls you receive from ExactCare right away.

Read more about why we align your prescriptions here.

How can I track my medication delivery?

There are several ways you can stay up to date on the status of your medication delivery. 

  1. Use the calendar feature in MyECP
  2. Set up email or text notifications in MyECP
  3. Call us to sign up for text notifications sent to your phone

Need more information about MyECP? Click here to learn more.

When will I receive my first ExactPack?

This depends on a few different things, including when you last filled each of your prescriptions and how quickly we receive your prescriptions from your doctors. Our pharmacy team will call you as you are getting started to review your upcoming deliveries. Please be sure to answer our calls or return our calls as soon as possible!

Read more about what happens behind the scenes as you wait for your first ExactPack.

To see a complete list of frequently asked questions, click here.

If you didn’t find the answer you are looking for here, contact our pharmacy team at 1-877-355-7225.

If you didn’t find the answer you are looking for here, contact our pharmacy team at 1-877-355-7225.

Tools for Staying on Track With Your Medications

MyECP is our online patient portal, available to every ExactCare patient. With MyECP, you have access to your account and tools that allow you to:

Set Up Electronic Medication Reminders

Learn More About the Medications You Take

See Pictures of Your Medication for Easy Identification

Find Out When to Expect Your Medication Delivery

Review Your Complete Medication List

Learn More

The portal is available on the web and as a smartphone app on Google Play and in the App Store. Patients can share access with caregivers and family members at their discretion.

Tools for Staying on Track With Your Medications

MyECP is our online patient portal, available to every ExactCare patient. With MyECP, you have access to your account and tools that allow you to:

Set Up Electronic Medication Reminders

Learn More About the Medications You Take

See Pictures of Your Medication for Easy Identification

Find Out When to Expect Your Medication Delivery

Review Your Complete Medication List

Learn More

The portal is available on the web and as a smartphone app on Google Play and in the App Store. Patients can share access with caregivers and family members at their discretion.

Get Started

MyECP

Make a Payment

1-877-355-7225