After you speak with an ExactCare representative about what medications you are taking, our pharmacy team reaches out to your doctors for your prescriptions. When you receive your first ExactCare delivery depends on a number of things, including:
If you are concerned about running out of medications as you are getting started, please call us immediately!
As you are getting started, you may receive a delivery that contains less than a 30-day supply of pills in a bottle. This is because we are working to align all of your prescriptions so they fill at the same time.
This process is important! It allows us to send all your medications together at once every month. To help this process go smoothly, please return any calls you receive from ExactCare right away.
Read more about why we align your prescriptions here.
There are several ways you can stay up to date on the status of your medication delivery.
Need more information about MyECP? Click here to learn more.
This depends on a few different things, including when you last filled each of your prescriptions and how quickly we receive your prescriptions from your doctors. Our pharmacy team will call you as you are getting started to review your upcoming deliveries. Please be sure to answer our calls or return our calls as soon as possible!
Read more about what happens behind the scenes as you wait for your first ExactPack.
You will need to provide your date of birth, the last 4 digits of your social security number, your zip code and phone number. You will be asked to create a username and password to get into your account.
Yes, MyECP is safe and secure. We are required by law to maintain the privacy and security of your protected health information. Our patient portal is HIPAA compliant and uses 256-bit encryption.
There are many convenient features within MyECP that can help you better understand your medications and take them as prescribed. The portal makes it easier for you to take an active role in your health. It lets you manage some aspects of your ExactCare account without having to call us on the phone.
Another benefit of having a MyECP account is that it allows you to share your medication information with caregivers.
MyECP allows you to manage your account and access your medication information. You can:
No. Whether you use the patient portal on your computer or through the MyECP app, there is no cost to you.
ExactCare, a CarepathRx Company, is a national medication management and pharmacy provider that helps people with complex medical needs overcome medication-related and chronic care challenges.
