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Paying and Understanding Your ExactCare Bill

Your Payment Options

Call Us at 1-877-355-7225

Make a one-time payment or set up AutoPay

Mail a Check or Money Order

MAIL TO:
PO Box 631411
Cincinnati, OH 45263-1411

NOTE: This address is to be used only for sending check or money order payments to ExactCare. Please mail any other documents – including prescriptions, letters, and notes – to 8333 Rockside Road, Valley View, OH 44125.

Pharmacy benefit changes are coming for Ohio Medicaid Managed Care.

Details Here
Details Here

Pharmacy benefit changes are coming for Ohio Medicaid Managed Care.

Costs to You

You are billed solely for your prescription medication copayments and any non-prescription medications not covered by your insurance. ExactCare provides medication packaging, delivery and clinical services at no additional cost to patients.

The amount you owe is set by your health insurance plan. If you have questions regarding your plan coverage, contact your insurance provider. 

Monthly Billing

ExactCare uses a 30-day billing cycle. This means you receive one bill per month for all of your medications. This includes:

  • Copayments for your routine prescriptions, if you have any
  • The cost of any non-prescription medications not covered by your insurance (examples include over-the-counter items like vitamins and aspirin)

Getting a monthly bill may be a change for you if you are used to picking up your medications at different times during the month. Instead of paying for them each time you pick them up, you are paying for them all at once.

Monthly Billing

ExactCare uses a 30-day billing cycle. This means you receive one bill per month for all of your medications. This includes:

  • Copayments for your routine prescriptions and as-needed medications
  • The cost of any non-prescription medications not covered by your insurance (examples include over-the-counter items like vitamins and aspirin)

Getting a monthly bill may be a change for you if you are used to picking up your medications at different times during the month. Instead of paying for them each time you pick them up, you are paying for them all at once.

Have a question about your bill or need to update your billing address?

Call us! 1-877-355-7225

Frequently Asked Questions

When is my payment due?

  • Payment of your statement balance is required within 30 days of receipt of your billing statement.
  • You can also make arrangements to make smaller payments over the course of the month to pay your bill in full. 

Do I have to pay all at once?

No. You can make multiple payments per month to pay your full balance.

What forms of payment do you accept?

ACH Bank Withdrawal​
Call 1-877-355-7225 to set up Autopay (preferred) or make one-time payment​

Credit Card ​
Visa, MasterCard, Discover and American Express ​

Check or Money Order​
Mail to ExactCare at PO Box 631411, Cincinnati, OH 45263-1411​

Health Savings Account (HSA) Card*
An HSA card is a Health Savings Account Debit Card that allows you to purchase healthcare-related goods and services. The cost of each eligible medical purchase is deducted from your HSA account. ​

*If we don’t have a relationship with your HSA plan, let us know. We can try and get it approved so you can use your card. 

What if I can’t make my payment?

  • Call us! If you are unable to make a payment, we’d like to talk to you as soon as possible to work something out.
  • Balances older than 60 days or failure to make required payments or other arrangements in a timely manner may impact our ability to continue providing you with our services.

Can I have my billing statement sent somewhere other than my home address?

Yes. We can save multiple addresses on file for you. Just let us know where you would like to receive your medication deliveries and where you would like for us to mail your billing statement. If you like, we can send it to someone else who handles your finances, such as a family member.

Can I set up auto-payments?

  • Yes, you can make automatic payments using your credit or debit card or direct bank withdrawal. Your financial information will be kept securely on file with our accounting team.
  • At the close of your billing cycle, or upon a date of your choosing, your preferred method of payment will automatically be charged the amount of your statement balance.
  • To set up AutoPay with ExactCare, please call us at: 1-877-355-7225.

I'm a new patient. When will I find out my copayments?

After you complete your health and medication review, a member of our pharmacy team will call you to review your copayments. It is important that you answer any calls you receive from ExactCare and return our calls as soon as you can.

Who determines copayments?

Your copayments are set by your insurance plan. 

How much is delivery?

ExactCare does not charge a delivery fee.

Why is my bill this amount?

You receive one bill per month for all your medications. Your bill includes:

  • Copayments for your prescription and as-needed medications
  • Cost of non-prescriptions medications not covered by your insurance 

If you are used to paying for your medications each time you get them from the pharmacy, receiving a monthly bill will be a change for you. Please call us if you think you will have trouble paying for all your medications at once.

To see a complete list of frequently asked questions, click here.

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Payments & Billing

1-877-355-7225