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The Secure Online Portal for ExactCare Patients and Their Caregivers

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Frequently Asked Questions

Your Medication Information Is Always in Reach

MyECP gives you access to your ExactCare account at any time, day or night, on your computer or mobile device. Manage your account settings and preferences and see your medication information wherever and whenever you need to.

Your Medication Information Is Always in Reach

MyECP gives you access to your ExactCare account at any time, day or night, on your computer or mobile device. Manage your account settings and preferences and see your medication information wherever and whenever you need to.

Share Your MyECP Access With Those Who Need It

With MyECP, you have the option to give family members and caregivers access to your account and medication information. This is useful if you have someone who helps you with your medications or if you want your family to be more connected to your care. 

Share Your MyECP Access With Those Who Need It

With MyECP, you have the option to give family members and caregivers access to your account and medication information. This is useful if you have someone who helps you with your medications or if you want your family to be more connected to your care. 

A Closer Look at MyECP Features

MyECP has tools to help you better understand your medications and how to take them so you can feel more in control of your health.

A Closer Look at MyECP Features

MyECP has tools to help you better understand your medications and how to take them so you can feel more in control of your health.

A Closer Look at MyECP Features

MyECP has tools to help you better understand your medications and how to take them so you can feel more in control of your health.

A Closer Look at MyECP Features

MyECP has tools to help you better understand your medications and how to take them so you can feel more in control of your health.

Notifications and Reminders

Get updates when your medication has shipped or has been delivered

Find out where your delivery is in transit

Set up reminders to take your medication

Track the medications you have taken or skipped

Medication List

Access your full, current medication list

Print your medication list to share with doctors and caregivers

See pictures of all your medications

Find out how many refills you have left

Notifications and Reminders

Get updates when your medication has shipped or has been delivered

Find out where your delivery is in transit

Set up reminders to take your medication

Track the medications you have taken or skipped

Medication List

Access your full, current medication list

Print your medication list to share with doctors and caregivers

See pictures of all your medications

Find out how many refills you have left

ExactCare’s Commitment to Security

Your account information within MyECP is safe and secure.

ExactCare’s Commitment to Security

Your account information within MyECP is safe and secure.

256-Bit Encryption

One of the strongest levels available

HIPAA Compliant

To protect your sensitive health information

ExactCare’s Commitment to Security

Your account information within MyECP is safe and secure.

ExactCare’s Commitment to Security

Your account information within MyECP is safe and secure.

256-Bit Encryption

One of the strongest levels available

HIPAA Compliant

To protect your sensitive health information

It’s Easy to Get Started With MyECP

Give us some basic information and we’ll take care of the rest! All of your medications and prescriber information will be loaded into your account for you. In just a few minutes, you can have direct access to your medication and account information.

Create My Account

Already have a MyECP account? Log in.

It’s Easy to Get Started With MyECP

Give us some basic information and we’ll take care of the rest! All of your medications and prescriber information will be loaded into your account for you. In just a few minutes, you can have direct access to your medication and account information.

Create My Account

Already have a MyECP account? Log in.

Already a MyECP user? Here are some Frequently Asked Questions about using MyECP.

How much does this cost?

Nothing. MyECP is absolutely free to use — for you and anyone else who may have access to your account.

I forgot my username or email. What do I do?

Call us at 1-877-355-7225.

I forgot my password. What do I do?

Go to the login page and click on the purple “Forgot Your Password?” link. Enter your email address or phone number and you’ll receive a link with instructions on how to reset your password. If you don’t get the link within a half-hour, call us at 1-877-355-7225.

Can I change my username and password?

Yes. If you want to change your username or password, you can do so when you are in your MyECP account. Click on the Settings icon and then click on Account Info.

How do I edit my medication reminders?

Go to your settings in your MyECP account. You’ll see a bell icon that says “Notifications & Reminders.” Click on that tab to manage your medication reminders.

You will be able to turn reminders on and off, set your reminder times, and choose how you want to receive reminders – text, email and mobile app.

I can't get into my account. What do I do?

Call us at 1-877-355-7225.

How do I give my MyECP account access to my caregiver or family member?

From your account dashboard, scroll down to the bottom of the page to the Care Team section. Click on the button that says “Add a Care Team Member” and follow the prompts. You can also add a care team member from the My Care Team tab.

Where do I log into my MyECP account?

You can log in at the top of this page. You can also log into your MyECP account from any page our website. Simply click on the MyECP link in the top purple bar. You’ll see the Login button when the MyECP page opens.

How do I find my delivery status?

You can go to the Order or Calendar tab to find your delivery status. You can also set up notifications in your Settings to receive alerts when an order is shipped or delivered. Click on this icon to access your Settings .

Get Started

MyECP

Payments & Billing

1-877-355-7225