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Keeping Patients Adherent to Your Prescribed Medications

Your Partner for Improved Patient Adherence

Taking medications as prescribed can be difficult for patients with multiple medications, a range of chronic conditions and multiple prescribers.

ExactCare can help with comprehensive pharmacy care that supports both patients and their prescribers. Our approach combines multiple adherence interventions for better clinical outcomes and patient health.

Prescribing Information
Prescribing Information

Your Partner for Improved Patient Adherence

Taking medications as prescribed can be difficult for patients with multiple medications, a range of chronic conditions and multiple prescribers.

ExactCare can help with comprehensive pharmacy care that supports both patients and their prescribers. Our approach combines multiple adherence interventions for better clinical outcomes and patient health.

Prescribing Information
Prescribing Information

A Different Kind of Pharmacy Support

ExactCare is a national medication management and pharmacy provider. Our comprehensive level of pharmacy care and suite of adherence tools make it easier for patients with complex medical needs to take their medications as prescribed.

Patients Benefit From

Improved Medication Adherence

Optimized Medication Therapy

Better Health and Quality of Life

Reduced Admissions and Length of Stays

A Different Kind of Pharmacy Support

ExactCare is a national medication management and pharmacy provider. Our comprehensive level of pharmacy care and suite of adherence tools make it easier for patients with complex medical needs to take their medications as prescribed.

Patients Benefit From

Improved Medication Adherence

Optimized Medication Therapy

Better Health and Quality of Life

Reduced Admissions and Length of Stays

Support for Prescribers

ExactCare coordinates medication management across the healthcare team to provide patients with a high-touch level of pharmacy care post discharge, in facilities, and at home. 

Prescribers Benefit From

  • More complete medication profiles 
  • Clinical recommendations to address possible medication risks
  • Patient notification if appointment is needed with you for a refill
  • A synchronized refill process 
  • Support for prior authorization requirements or formulary rejections

Support for Prescribers

ExactCare coordinates medication management across the healthcare team to provide patients with a high-touch level of pharmacy care post discharge, in facilities, and at home. 

Prescribers Benefit From

  • More complete medication profiles 
  • Clinical recommendations to address possible medication risks
  • Patient notification if appointment is needed with you for a refill
  • A synchronized refill process 
  • Support for prior authorization requirements or formulary rejections

Medication Synchronization and Prescription Refills

Medication synchronization is an important part of improving adherence, especially for people with complex medication regimens. 

As patients are transitioning to ExactCare, we work with prescribers to obtain new prescriptions. This builds a stronger foundation for patient success and helps ensure an uninterrupted supply of medications in time-of-day dose packaging.

Ongoing, our team proactively manages prescriptions refills, reaching out well in advance to allow time to fill and deliver medications. It’s this prescriber-pharmacy collaboration that enables us to maximize quality of care.

Medication Synchronization and Prescription Refills

Medication synchronization is an important part of improving adherence, especially for people with complex medication regimens. 

As patients are transitioning to ExactCare, we work with prescribers to obtain new prescriptions. This builds a stronger foundation for patient success and helps ensure an uninterrupted supply of medications in time-of-day dose packaging.

Ongoing, our team proactively manages prescriptions refills, reaching out well in advance to allow time to fill and deliver medications. It’s this prescriber-pharmacy collaboration that enables us to maximize quality of care.

Sending Prescriptions to ExactCare

It is important to quickly synchronize refills as patients transition to ExactCare. This prevents gaps in medication coverage and allows us to package medications to improve adherence.

Sending Prescriptions to ExactCare

It is important to quickly synchronize refills as patients transition to ExactCare. This prevents gaps in medication coverage and allows us to package medications to improve adherence.

There are several ways you can send prescriptions to ExactCare. When using the e-prescribing system, you may see multiple ExactCare locations. ExactCare is a central-fill operation, and you can select either location (Ohio or Texas). Please note that we do not recommend sending prescriptions via mail unless required by law for a controlled substance.

e-Prescribe (eRx): Use your EHR and search for ExactCare Pharmacy by ZIP code (44125)
Phone: 1-877-355-7225, Option #2
Fax: 1-855-355-3480
Mail: 8333 Rockside Road, Valley View, OH 44125

There are several ways you can send prescriptions to ExactCare. When using the e-prescribing system, you may see multiple ExactCare locations. ExactCare is a central-fill operation, and you can select either location (Ohio or Texas). Please note that we do not recommend sending prescriptions via mail unless required by law for a controlled substance.

e-Prescribe (eRx): Use your EHR and search for ExactCare Pharmacy by ZIP code (44125)
Phone: 1-877-355-7225, Option #2
Fax: 1-855-355-3480
Mail: 8333 Rockside Road, Valley View, OH 44125

ExactCare is licensed to receive prescriptions for controlled substances via the e-prescribing system. When required by state law, a hard copy of a controlled substance prescription may need to be mailed to the pharmacy.

ExactCare NPI# 1780823500 and ExactCare NCPDP# 3678010

Sending Prescriptions to ExactCare

It is important to quickly receive prescriptions for all ExactCare patients, due to the type of pharmacy care we provide. This enables medication synchronization, prevents gaps in medication coverage, and enables multi-dose packaging to improve adherence.

Sending Prescriptions to ExactCare

It is important to quickly synchronize refills as patients transition to ExactCare. This prevents gaps in medication coverage and allows us to package medications to improve adherence.

There are several ways you can send prescriptions to ExactCare. When using the e-prescribing system, you may see multiple ExactCare locations. ExactCare is a central-fill operation, and you can select either location (Ohio or Texas). Please note that we do not recommend sending prescriptions via mail unless required by law for a controlled substance.

e-Prescribe (eRx): Use your EHR and search for ExactCare Pharmacy by ZIP code (44125)
Phone: 1-877-355-7225, Option #2
Fax: 1-855-355-3480
Mail: 8333 Rockside Road, Valley View, OH 44125

ExactCare is licensed to receive prescriptions for controlled substances via the e-prescribing system. When required by state law, a hard copy of a controlled substance prescription may need to be mailed to the pharmacy.

ExactCare NPI# 1780823500 and ExactCare NCPDP# 3678010

E-prescribing:
Search for ExactCare by ZIP code 44125
Phone:
1-877-355-7225, Option #2
Fax:
1-855-355-3480
Mail:
8333 Rockside Road, Valley View, OH 44125

ExactCare is licensed to receive prescriptions for controlled substances via e-prescribing system. When required by state law, a hard copy of a controlled substance prescription may need to be mailed to the pharmacy. You might see multiple ExactCare locations in the e-prescribing system. We are a central-fill operation and you can select either location. NPI# 1780823500; NCPDP# 3678010

Frequently Asked Prescriber Questions

How can I send you my prescriptions?

ExactCare accepts prescriptions via phone, fax or e-script. When required by state law, a hard copy of a controlled substance prescription may need to be mailed to the pharmacy. However, we are licensed to receive controlled substance prescriptions via e-script.

How do you handle medication changes?

Medication changes are handled on a case-by-case basis. Our pharmacists work with prescribers to determine the best solution for each situation. Often, we will ship a short supply in a vial to carry the patient through to the end of the cycle. The pharmacy care team will review administration instructions with the patient and/or one of the patient’s caregivers to help them understand the change. We do not provide a new ExactPack for a medication change, as insurance and/or state laws typically limit our ability to fill prescriptions twice in one month.

How do you handle medications that frequently change?

Medications highly likely to change in less than 30 days will not be packaged in the ExactPack. These will be provided in the patient’s monthly delivery and packaged either in blister packs or vials.

Why are you asking for new prescriptions when patient is starting service?

This supports medication synchronization. It enables us to more quickly synchronize refills. Medication synchronization is an important tool to support adherence. It also supports multi-dose adherence packaging, another important tool for patients.

How do you handle refills?

ExactCare proactively monitors each patient’s prescriptions and works with prescribers to coordinate refills. We typically reach out at least one month in advance to allow for time to obtain, process and deliver to patients. We will also notify the patient if we learn a doctor’s visit is required to obtain the refill.  

Can you provide medications that are not packaged in the ExactPack?

Yes. ExactCare can supply inhalers, creams, topicals and other items not packaged in the ExactPack. We also dispense insulin and can provide diabetic supplies.

Do you provide antibiotics or other limited-use medications?

While ExactCare can dispense limited-use medications, we typically advise patients to use a local pharmacy for these types of medications to ensure they can immediately obtain the medication.

Can you provide controlled medications?

Yes. ExactCare can dispense controlled substances. However, like antibiotics, controlled substances are often prescribed for limited durations and/or PRN. Therefore, this group of drugs is not typically in the ExactPack. As a result, we often encourage patients/caregivers to fill these at their local pharmacy. It’s also important to note that Schedule 2 (C-2) controlled substances are tightly regulated.  

Comprehensive Pharmacy Care

Start of Care Support

Promote Optimal Patient Engagement and Understanding

  • Health and medication review (virtual visit)
  • Medication reconciliation
  • Prescription refill synchronization

Coordination of Care

Streamlining Collaboration Across the Care Team and Care Settings

  • Updated medication lists shared with prescribers
  • Coordination with medical and family caregivers
  • Pharmacist on call 24/7

Ongoing Clinical Services

Optimize Medication Therapy and Drive Adherence

  • Monthly medication review by a pharmacist
  • Clinical recommendations to address risks
  • Proactive refill management

A Suite of Patient Adherence Tools

ExactCare provides multiple adherence interventions seamlessly coordinated in a single solution to help patients stay on track with their medications. This comprehensive approach has been proven to improve adherence and reduce inpatient days.

Refill Reminders

  • Patient outreach to identify changes and provider outreach to renew scripts
  • Prevents gaps in coverage and profile accuracy

Medication Synchronization

  • All prescriptions filled on the same day of the month
  • Reduces patient confusion about what needs refilled and when

Medication Delivery

  • Prescription and non-prescription medications delivered monthly
  • Especially helps patients who are non-ambulatory or lack transportation

Medication Reminders

  • Customized electronic reminders via MyECP app
  • Prevents forgetfulness and helps patients take medications as prescribed

Adherence Packaging

  • Day-and-time dose packaging, customized to patient’s schedule
  • Reduces forgetfulness and medication errors, increases convenience

Comprehensive Pharmacy Care

Start of Care Support
Promote Optimal Patient Engagement and Understanding

LEARN MORE
  • Health and medication review (virtual visit)
  • Medication reconciliation
  • Prescription synchronization

Coordination of Care
Streamlining Collaboration Across the Care Team and Care Settings

LEARN MORE
  • Complete medication lists shared with all providers
  • Coordination with medical and family caregivers
  • Pharmacist on call 24/7

Ongoing Clinical Services
Optimize Medication Therapy and Drive Adherence

LEARN MORE
  • Monthly medication review by a pharmacist
  • Clinical recommendations to address risks
  • Proactive refill management

A Suite of Patient Adherence Tools

ExactCare provides multiple adherence interventions seamlessly coordinated in a single solution to help patients stay on track with their medications. This approach has been proven to improve adherence and reduce inpatient days.



Refill Reminders
LEARN MORE
Refill Reminders
  • Patient outreach to identify changes and provider outreach to renew scripts
  • Prevents gaps in coverage and profile accuracy



Medication Synchronization
LEARN MORE
Medication Synchronization
  • All prescriptions filled on the same day of the month
  • Reduces patient confusion about what needs refilled and when



Medication Delivery
LEARN MORE
Medication Delivery
  • Prescription and non-prescription medications delivered monthly
  • Especially helps patients who are non-ambulatory or lack transportation



Medication Reminders
LEARN MORE
Medication Reminders
  • Customized electronic reminders via MyECP app
  • Prevents forgetfulness and helps patients take medications as prescribed



Adherence Packaging
LEARN MORE
Adherence Packaging
  • Day-and-time dose packaging, customized to patient’s schedule
  • Reduces forgetfulness and medication errors, increases convenience

Prescriber Collaboration for Better Health

The pharmacist’s suggestions for my doctor were timely. They caught interaction concerns and told my doctor and me. These suggestions spared me harm.

ExactCare Patient

Prescriber Collaboration for Better Health

The pharmacist’s suggestions for my doctor were timely. They caught interaction concerns and told my doctor and me. These suggestions spared me harm.

ExactCare Patient

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1-877-355-7225