Sometimes we get feedback in the form of a negative online review. We actively monitor these reviews and follow up with the patient if we are able to identify who they are. This isn’t always possible, which is why we ask that patients call us directly.
If you read online pharmacy reviews as part of your research, keep in mind that healthcare providers are limited in how they can respond. Healthcare privacy laws, like HIPAA, make it difficult to specifically address the patient’s experience, dispute false claims or address factual inaccuracies.