With the increase in medication scams in recent years, it’s normal to worry about whether a pharmacy is legitimate. It’s important to do your research and find a pharmacy you can trust.
We created this page to give you peace of mind about ExactCare. We explain who we are, how we are different and what our patients think about us. We also wrote an article with tips on how to choose a credible pharmacy. You can read it here.
At ExactCare, we do things a little bit differently because we specialize in helping people with complex medication needs. We serve patients wherever they need our support—in assisted living and long-term care facilities, through transitions of care, and in the comfort of their own homes.
ExactCare acts as a key member of our patients’ healthcare team, working behind the scenes to ensure their health and safety. Some of the services we provide include medication synchronization, monthly clinical reviews, and prescriber consultations. The more complex a patient’s needs, the more complex the level of pharmacy care.
We want our patients to be happy about their experience with ExactCare. To gather feedback on how we are doing, we send patient surveys out annually to measure overall satisfaction and loyalty. Over the years, our patients have consistently given us a “World Class” Net Promoter Score. The majority of our patients report that ExactCare helps them better manage their health.
“They keep in contact with my doctor’s office when needed. They answer my medication questions and concerns and tell me about any interactions. They look out for my needs, are easy to contact, and are always there. Thank you!”
“It used to take me hours to organize my medications each month, and I still didn’t always do it correctly. Now, my meds are accurate and arrive on time. With ExactCare, I have one less thing to worry about.”
“The pharmacist’s suggestions for my doctor were timely. They caught interaction concerns and told my doctor and me. These suggestions spared me harm.”
Like every business, we occasionally receive negative feedback. Usually this is due to confusion around some of our processes, like medication synchronization. Med sync is when we line up prescription refill dates so we can package medications by day and time. This process can be complex, but we do our best to educate patients on what to expect.
We encourage patients to contact us directly so we can address any concerns they may have. Patients who feel their issue isn’t being resolved can ask to speak to a supervisor or pharmacist.
Sometimes we get feedback in the form of a negative online review. We actively monitor these reviews and follow up with the patient if we are able to identify who they are. This isn’t always possible, which is why we ask that patients call us directly.
If you read online pharmacy reviews as part of your research, keep in mind that healthcare providers are limited in how they can respond. Healthcare privacy laws, like HIPAA, make it difficult to specifically address the patient’s experience, dispute false claims or address factual inaccuracies.
ExactCare, a CarepathRx Company, is a national medication management and pharmacy provider that helps people with complex medical needs overcome medication-related and chronic care challenges.
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