I’m moving. What do I need to tell my pharmacy?
You should always tell your pharmacy if you move. It can make a big difference in getting your medication on time.
Why It Matters
Your pharmacy needs your new address so they can:
- Send your medication to the right place.
- Reach you if there is a problem.
- Keep your billing and insurance information correct.
When to Tell Your Pharmacy About a Move
All moves are important for your pharmacy to know about. Even if it is temporary.
- New home: Update your shipping and billing address as soon as you can.
- Hospital stay: The hospital gives you your medications during your stay. Your pharmacy needs to know this. They will know not to refill your medications during this time.
- Assisted living or nursing home: These types of living facilities often handle medications for you. Your pharmacy needs to know this.
- Staying with family: Even moving in with a family member counts as a move. Your pharmacy will need this new address to avoid delays in medication delivery.
- Temporary or seasonal move: Your pharmacy should know if you are living somewhere else for a short time. This will ensure your medication is sent to the correct place.
How to Tell Your Pharmacy You Moved
Call your pharmacy
- Have your new address ready before you call. This can help you spell your new street or city name correctly.
- It is very important to share details like an apartment number or gate code if your medications are delivered.
- Ask if you can pick up one last refill before you move if you know you will need to soon.
Update online
- Be sure to update your shipping and billing address as soon as you can. Some pharmacies let you update this information online or through apps.
- ExactCare has an online account that makes it easy for patients to update their shipping and billing addresses. It can save time rather than having to call.
- Try to update this information before your next delivery is being prepared if it is delivered to your home.
Tell them before you move
- You can tell your pharmacy when you plan to move. This can help avoid delays in your pharmacy services.
- Share any new doctors or insurance changes you may have.
Quick Tips
- Do not wait until you run out of medication to update your address.
- Call your pharmacy right away if you are staying in the hospital or nursing home. Even if it is a short stay.
- Always ask your pharmacist for help if you have any questions
Get Started with ExactCare
Getting started is easy! You can also click here to learn more about us on our website.
- Call us at 1-844-287-1609. We are available Monday through Friday from 9 a.m. to 6:30 p.m. Eastern Time.
- Fill out this short form on our website. Enter your information. Then click Submit and Get Started. A team member will reach out to you soon.
Already an ExactCare patient and need to update your address?
You can update your address in your online account. Read these instructions in the Help Center if you need extra help finding where to update this information.
You can also call 1-877-355-7225.
Sources Behind This Post
National Library of Medicine. Medication Dispensing Errors and Prevention
ncbi.nlm.nih.gov/books/NBK519065/
United States Drug Enforcement Administration. Revised Regulation Allows DEA-Registered Pharmacies to Transfer Electronic Prescriptions at a Patient’s Request
dea.gov/stories/2023/2023-09/2023-09-01/revised-regulation-allows-dea-registered-pharmacies-transfer
Institute for Safe Medication Practices. Delivery Errors Can Occur
consumermedsafety.org/safety-articles/delivery-errors-can-occur?7cfe6eb9_page=36
