Simpler, Safer Medication Management Solutions

Why ExactCare?
How it Works
Your Pharmacy Team
Costs
Get Started

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Why ExactCare?
How it Works
Your Pharmacy Team
Costs
Get Started

Simplify Your Daily Medication Routine

THE CHALLENGE

Managing multiple medications for yourself or a loved one can be complicated and stressful. Sorting and organizing pills, managing refills, making multiple trips to the pharmacy, and keeping track of what’s been taken–it’s easy to get confused and overwhelmed.

THE SOLUTION

ExactCare provides an easier and safer way. Your medications will be delivered to you each month in the ExactPack, which sorts and packages doses by day and time. You will also have the support of a personal pharmacy team to manage your medications and ensure they’re working properly.

THE BENEFITS

A simpler, safer way to manage medications.
No more sorting pills.
Easy-to-use packaging.
Home delivery at no cost to you.
Refills managed for you.
Your own pharmacy team.

How it Works

ExactCare does more than fill your prescriptions. Our pharmacists work closely with your health care team to manage your prescriptions and regularly review your medications. This helps ensure your medications are safe and effective.

CONDUCTING THE HOME VISIT

An ExactCare representative will visit you at home to gather your medication information, discuss your needs and review what to expect. Your family members or caregivers are welcome to join us, too. The information gathered is then sent to the pharmacy for a comprehensive clinical review.

REVIEWING YOUR MEDICATIONS

Our clinical pharmacists review all the medications you are taking for things like inaccurate doses and potential drug interactions. This helps ensure your medications are safe and effective. If we detect any issues, our pharmacists work with your doctors to find a solution.

OBTAINING YOUR PRESCRIPTIONS

We manage this process for you from start to finish. Your dedicated pharmacy care team works directly with your doctors, nurses and caregivers to verify your medication and transfer all your prescriptions to ExactCare.

PREPARING YOUR EXACTPACK®

Our pharmacists prepare your ExactPack, which consolidates your medications based on the day and time you should take them, as prescribed by your doctor. Every pouch is clearly labeled so you know when to take it and what’s inside.

ENSURING QUALITY & SAFETY

Our process features custom-built technology that scans each ExactPack pouch for accuracy. Plus, our pharmacists triple-check every order.

MANAGING YOUR MONTHLY REFILLS

Your pharmacy team works directly with your doctors and nurses to update your prescriptions and secure refills. We even notify you if a doctor’s appointment is required before we can obtain a new refill.

DELIVERING YOUR MEDICATIONS

ExactCare delivers your ExactPack to you each month, along with other prescription and over-the-counter medications you might need, including creams, insulin, inhalers and more.

Your Pharmacy Team

Proper medication management is critical to keeping you healthy and out of the hospital. As an ExactCare patient, you’ll have the support of a dedicated pharmacy team to help you manage your medication and achieve better health.

EXPERT CARE AND PERSONAL SERVICE

Our pharmacy care teams are comprised of clinical pharmacists and certified pharmacy technicians. You’ll work with the same team every month to answer questions, review medication changes, manage refills, discuss changes in your health and lifestyle, and review other pharmacy needs.

No Additional Cost to You

CO-PAYMENTS

Our services, including packaging and home delivery, are provided at no additional cost. You are responsible only for your regular prescription co-payments – which are the same as they would be at a retail pharmacy.

ACCEPTED INSURANCE

ExactCare accepts most major insurance plans, including Medicare Part D, Medicaid and private-pay insurance. We bill your insurance company directly, making the process as easy as possible for you.

OVER-THE-COUNTER MEDICATION

ExactCare offers competitive prices on over-the-counter medication and supplements not covered by your insurance.

MEDICATION

Do you provide only generic medications?

No. We fill the prescription exactly as it is written by your doctor. If you prefer a brand name medication, please request that from your doctor. Some insurance companies mandate generic medications or limited brand names, which is not within our control. In such cases, there may be an additional out-of-pocket co-pay required to dispense a specific brand.

Can you provide diabetic supplies?

Yes. We partner with an organization called Diabetic Care Services (DCS) to provide supplies such as test strips, lancets and glucose meters. DCS manages the delivery and billing of these specific diabetic supplies, so patients will receive a separate bill and shipment for these items only. ExactCare does dispense insulin from our pharmacies.

Can you provide antibiotics?

We can fill prescriptions for antibiotics, but due to the nature of these prescriptions (e.g., immediate need, short duration of treatment), we often encourage patients/caregivers to fill these at their local pharmacy. Under most circumstances, antibiotics will not be packaged in the ExactPack, as they are usually prescribed for a limited number of days or based on the onset of certain symptoms.

Can you provide over-the-counter (OTC) medications, vitamins and/or supplements?

Yes. We can provide these at the patient’s request. Those taken regularly can be packaged in the ExactPack, while others can be included in the monthly shipment in bottles. Our pharmacists will work with the patient to determine the best method. In many cases, vitamins and OTC items are not covered by insurance, so before filling, we will contact the patient to confirm pricing and payment information.

Can you provide injectable drugs?

Yes.

HOME CONSULTATION

When will the assessment take place?

An ExactCare representative typically will contact you within 24-48 business hours of receiving your information to schedule an assessment. Typically, assessments are completed within one week of making contact with you.

Are assessments conducted by pharmacists, nurses or other licensed medical professionals?

The home assessments are not clinical visits. These are conducted by ExactCare Pharmacy community liaisons, a group that includes nurses, certified pharmacy techs and licensed social workers.

What will happen during the assessment?

You will be given an overview of how our program works and what to expect. Our reps also work with you to complete standard onboarding processes, such as confirming insurance and reviewing patient responsibilities, provider responsibilities, privacy/HIPAA policies and other company policies. We then gather a complete list of your medication and over-the-counter items you’d like included in your shipment.

Do you charge a fee for the in-home assessment?

No. We provide the in-home assessment at no charge as an added benefit to you and your caregivers.

Do you ever conduct assessments over the phone?

One of things that makes ExactCare unique is the home assessment. This helps ensure we obtain the most complete and accurate list of medications, enabling us to work efficiently with your physicians to verify and transfer your prescriptions and begin service. There are times, however, when a phone assessment may be a better fit for a patient. In all cases, we work one-on-one with the patient to accommodate his/her needs.

My First ExactPack

How long will it take to receive my first ExactPack?

Our goal is to deliver the first shipment soon as possible; this typically takes about 7-14 business days. However, it can take longer based on number of prescriptions, number of prescribing doctors and complexity of the medication regimen. Usually, an ExactCare representative will contact you a few days following the home assessment to provide an estimated date of delivery for the first shipment. This is called your “start date.”

Why aren’t all of my pills in the first ExactPack?

Centralizing your medication into our pharmacy and synchronizing the refill cycles often requires a transition period during which some pills are not included in the ExactPack. This is due to prescriptions previously being filled at different times during the month and sometimes at different pharmacies. The date of the last refill will determine if we are able to include a medication in the first pack. If we are not, you should still have a supply of that medication on hand and continue to take it as directed. Medication synchronization (aligning the refill dates on all prescriptions) generally takes 1-2 months.

How long will it take for all prescriptions to be in the ExactPack?

It typically takes 1-2 months beforeyou’re your medications are on the same refill cycle, but it could take longer. It depends on when your prescriptions were last filled and the quantities last filled (e.g., 30 days versus 90 days). Once refills are synchronized, all of your routine medications can be included in the ExactPack.

I have not received my first shipment and I’m running out of medication. What should I do?

Please call ExactCare to discuss your options. We will work with you to ensure you have the medication you need. We may already have a shipment on its way to you, be able to send you a short supply of your medication, or determine that filling at a local pharmacy is the best short-term solution. Consulting with us is key, as simply filling at a local pharmacy can potentially lengthen the time it takes to align your medication refills and/or start service.

PACKAGING

Can you provide a 90-day supply of medication?

We provide 30-day medication supplies using the ExactPack adherence packaging. Providing a 30-day supply provides more flexibility, particularly when serving high-risk medically complex patients. This method enables us to quickly accommodate any needed medication changes. If covered by insurance, 90-day supplies can only be provided in vials.

Can you provide blister packs or bottles instead of the ExactPack?

Our primary—and recommended—method of packaging is the ExactPack. However, we are always willing to work with you to accommodate your needs. This includes considering alternate packaging such as blister packs and bottles, when appropriate.

Can you accommodate weekly medication setups?

We provide a 30-day supply of medication in the ExactPack. Due to insurance billing limitations, we cannot set up weekly shipments.

Can you provide the ExactPack in other languages?

We can provide the packs in Spanish. If you or a loved one needs the ExactPack in another language, please contact the pharmacy to discuss options.

HOME DELIVERY

How do I know when my medication will be delivered?

You should receive your medication on a regular cycle. Upon request, we can schedule a phone call prior to delivery or provide a tracking number to monitor the shipment.

How do you ensure privacy?

We package every shipment in a discreet, unmarked package, so it looks like any other box that might be delivered to your home. There’s no way to tell from the outside of the box what it contains.

Can you deliver to an alternate location?

We can deliver to an alternate address as long as you notify us in advance. This might includes instances when you are traveling or when you’d like the shipment left with a neighbour.

BILLING

What insurance does ExactCare accept?

ExactCare accepts most Medicare Part D, Medicaid and commercial insurance plans. We do not accept Humana Medicare, VA or 90-day mail order prescription plans.

Will there be a difference in my copay for filling with ExactCare?

You should have the same co-pay for a 30-day supply as you would for a 30-day supply at a retail pharmacy.

How can I confirm my copay before committing?

We can run test claims with your insurance to provide you with up-to-date copay information.

What if my insurance changes?

Please notify us immediately if your insurance changes. We can run test claims to provide updated copay information, if necessary.

What if I don’t have insurance?

We are happy to work with self-pay patients. We simply need a credit card on file, which will be run prior to the first shipment.

When will I receive my first bill?

Patients typically receive an invoice for copays and non-prescription medications 5-7 days after delivery. Patients have 30 days to pay the bill—instead of having to pay all at once at a retail pharmacy.

What are accepted forms of payment?

ExactCare accepts check, money order or credit card payments. Cash is not an accepted form of payment. Patients can put a credit card on file for monthly charges. All information is kept secure and confidential.

Why did I receive a second bill from Diabetic Care Services?

We partner with Diabetic Care Services to provide diabetic supplies such as test strips, lancets and glucose meters. Diabetic Care Services is a separate company and bill you directly for these items.

Testimonials

I love your service! I always enjoy speaking to everyone who works hard to make sure my medication is received on time. With each call my experience is more than pleasant. It touches my heart.
DavidExactCare Patient
Thank you for doing such a wonderful job! My medication is always on time, and when I call to ask for something you always deliver! I love working with ExactCare and am so glad I made the switch.
CharlesExactCare Patient
I am very happy with your service. I really like that I speak to the same people every time I call. It's a lot easier speaking to one person instead of having to re-explain things every time.
RizekExactCare Patient