Paying and Understanding Your ExactCare Bill

• Payment of your statement balance is required within 30 days of receipt of your billing statement.
• You can also make arrangements to make smaller payments over the course of the month to pay your bill in full. 

No. You can make multiple payments per month to pay your full balance.

ACH Bank Withdrawal​
Pay through the online ExactCare App account or by phone at 1-877-355-7225, option 8.

Credit Card ​
Pay through the online ExactCare App account or by phone at 1-877-355-7225, option 8. We accept Visa, MasterCard, Discover, and American Express.

Check or Money Order​
Mail to ExactCare at PO Box 631411, Cincinnati, OH 45263-1411​

Health Savings Account (HSA) Card*​
An HSA card is a Health Savings Account Debit Card that allows you to purchase healthcare-related goods and services. The cost of each eligible medical purchase is deducted from your HSA account. ​

*If we don’t have a relationship with your HSA plan, let us know. We can try and get it approved so you can use your card. 

• Call us! If you are unable to make a payment, we’d like to talk to you as soon as possible to work something out.
• Balances older than 60 days or failure to make required payments or other arrangements in a timely manner may impact our ability to continue providing you with our services.

Yes. We can save multiple addresses on file for you. Just let us know where you would like to receive your medication deliveries and where you would like for us to mail your billing statement. If you like, we can send it to someone else who handles your finances, such as a family member.

You can also update this in your online account through our website or in the ExactCare app.

• Yes, you can make automatic payments using your credit card, debit card, or direct bank withdrawal.
• At the close of your billing cycle, or upon a date of your choosing, your preferred payment method will automatically be charged the amount of your statement balance.
• Set up autopay with ExactCare in your online account through our website or in the ExactCare App. You can also call 1-877-355-7225.

After you complete your health and medication review, a member of our pharmacy team will call you to review your copayments. It is important that you answer any calls you receive from ExactCare and return our calls as soon as you can.

Your copayments are set by your insurance plan. 

ExactCare does not charge a delivery fee.

You receive one bill per month for all your medications. Your bill includes:

• Copayments for your prescription and as-needed medications
• Cost of non-prescriptions medications not covered by your insurance 

If you are used to paying for your medications each time you get them from the pharmacy, receiving a monthly bill will be a change for you. Please call us if you think you will have trouble paying for all your medications at once.

We have a few different ways you can make a payment. You can:

• Create an online account through our website or by downloading the ExactCare app, where you can make payments and manage your medication info.
• Pay by phone using our automated payment system by calling 1-877-355-7225 and choosing option 8.
• Pay through the ExactCare website to make a one-time payment.
• Send a check or money order by mail.

You can create an online account through our website or by downloading the ExactCare app.

Your 12-digit account number is on your statement. It is in the bottom right corner.

• You can opt out of paper statements by creating an online account.
• You can do this on our website or by downloading the ExactCare App.
• To find the opt-out feature, go into the Account tab, choose Payments and Billing, and switch the toggle on next to Paperless Billing. 

After you log into your app account, go to the Account tab, choose Payments and Billing, and select Make a Payment. This will take you to our payment system hosted by Fifth Third Bank.