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ExactCare Statement: Coronavirus (COVID-19)

Cleveland (March 20, 2020) – ExactCare is deeply committed to the health and safety of our patients, partners and employees. We exist to ensure patients have the vital medications they need under all circumstances, and we are honored by the trust placed in us as a provider and health care company.

Many of the patients we serve are among some of the most vulnerable to the novel Coronavirus (COVID-19), including patients with underlying chronic health conditions and the elderly. Our team is dedicated to doing everything we can to mitigate potential risks for our patients while continuing to provide them the medications they need to sustain their overall health.

Out of an abundance of caution for both our patients and employees, we are deploying remote service and staffing protocols as appropriate until COVID-19 concerns are resolved.

We recognize that current public health concerns may create new and significant adherence barriers for many people as a result of social distancing needs at this time. For individuals whose loved ones typically help them with their medications, they may no longer have this support and may be facing confusion and uncertainty about how to obtain and properly take their medications.

These individuals may feel overwhelmed or alone. Our team is here to help.

We continue to provide the same comprehensive level of care to patients as we always have, ensuring that patients with ongoing, routine needs or new diagnoses get the help they need to understand and manage their medications and receive the benefit of home delivery and support.

ExactCare has implemented best practice personal hygiene and health safety procedures at our facilities to keep our employees healthy and ensure uninterrupted care for our patients. We continue to maintain close ties with our supply chain partners to ensure excellent, uninterrupted services.

Our mission is focused on driving better patient health, and in recent weeks, that focus has only intensified as more patients have discovered us to support their needs. ExactCare is committed to ensuring that patients can thrive safely at home, especially during this pandemic.

About ExactCare
ExactCare provides solutions that overcome medication-related and chronic care challenges for medically complex, chronic and high-risk patients. Founded in 2009, the company drives better health for patients and better clinical, quality and economic outcomes for the health care organizations that care for them—including health plans, PBMs, ACOs, home health organizations and other providers. ExactCare’s core solution, Chronic Care Pharmacy-at-Home, provides a long-term-care pharmacy level of medication management to patients in their homes, with a focus on improving patient adherence to prescribed medications and enabling safer, more effective medication regimens. ExactCare also provides a number of additional value-based solutions, including Gap Closure Services and MTM Programs. ExactCare is headquartered in Cleveland, Ohio, with a second facility in Dallas, Texas, and is licensed to serve patients in all 50 states and Washington, D.C. For more information, visit www.exactcarepharmacy.com.

Kara Slater, Vice President of Marketing, ExactCare

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