An easy way to pay is through your online ExactCare account! View your balance and visit our payment center to:
You are billed solely for your prescription medication copayments and any non-prescription medications not covered by your insurance. ExactCare provides medication packaging, delivery and clinical services at no additional cost to patients.
The amount you owe is set by your health insurance plan. If you have questions regarding your plan coverage, contact your insurance provider.
ExactCare uses a 30-day billing cycle. This means you receive one bill per month for all of your medications. This includes:
Getting a monthly bill may be a change for you if you are used to picking up your medications at different times during the month. Instead of paying for them each time you pick them up, you are paying for them all at once.
No. You can make multiple payments per month to pay your full balance.
ACH Bank Withdrawal
Pay through the online ExactCare App account or by phone at 1-877-355-7225, option 8.
Credit Card
Pay through the online ExactCare App account or by phone at 1-877-355-7225, option 8. We accept Visa, MasterCard, Discover, and American Express.
Check or Money Order
Mail to ExactCare at PO Box 631411, Cincinnati, OH 45263-1411
Health Savings Account (HSA) Card*
An HSA card is a Health Savings Account Debit Card that allows you to purchase healthcare-related goods and services. The cost of each eligible medical purchase is deducted from your HSA account.
*If we don’t have a relationship with your HSA plan, let us know. We can try and get it approved so you can use your card.
Yes. We can save multiple addresses on file for you. Just let us know where you would like to receive your medication deliveries and where you would like for us to mail your billing statement. If you like, we can send it to someone else who handles your finances, such as a family member.
You can also update this in your online account through our website or in the ExactCare app.
After you complete your health and medication review, a member of our pharmacy team will call you to review your copayments. It is important that you answer any calls you receive from ExactCare and return our calls as soon as you can.
Your copayments are set by your insurance plan.
ExactCare does not charge a delivery fee.
You receive one bill per month for all your medications. Your bill includes:
If you are used to paying for your medications each time you get them from the pharmacy, receiving a monthly bill will be a change for you. Please call us if you think you will have trouble paying for all your medications at once.
We have a few different ways you can make a payment. You can:
You can create an online account through our website or by downloading the ExactCare app.
Your 12-digit account number is on your statement. It is in the bottom right corner.
After you log into your app account, go to the Account tab, choose Payments and Billing, and select Make a Payment. This will take you to our payment system hosted by Fifth Third Bank.