With ExactCare, there is no long-term commitment. You are not tied to any contract, and you can use our service for as little or as long as you would like.
If your prescription insurance requires copayments, you will be responsible for the amount determined by your insurance plan. We don’t charge anything extra for our packaging, home delivery or clinical services.
We have two pharmacy locations, one in Ohio and one in Texas, to allow us to serve patients nationwide.
It is different for each patient. The faster we can get new prescriptions from your doctors, the faster we can send your medications! Your personalized start of care plan will outline the path to your first pack. Your pharmacy care team will call you to review this plan following your introductory call and clinical medication review.
Please contact us at 1-877-355-7225 when you have at least 7 days left of a medication. ExactCare will send you the medication if we have a prescription already on file.
Delivery is always free.
Many doctors encourage the use of ExactCare because our service helps their patients take their medication properly.
Yes, you can make one-time payments using the ExactCare website. Click on the “Make a Payment” button at the top of the webpage. Please note that personal information entered in the online form will not be saved. You can also use MyECP, our secure web portal and app. This option allows you to save your credit card or checking account information for future payments.
Your medications should be delivered on a regular schedule. You can track your delivery and sign up for shipping notifications through MyECP, a secure web portal and mobile app that provides direct access to your account information.
We work with wholesalers who are based in the United States.
Our delivery methods include USPS regular and priority mail; FedEx and UPS. In order for patients to receive their medications quickly and on time, ExactCare chooses the optimal delivery method for each patient. If a patient’s situation requires a specific delivery method, ExactCare can discuss these needs with the patient and identify an appropriate solution to help ensure successful on-time delivery.
No, you will only be changing your pharmacy. You will continue to use the insurance plan and doctors of your choice.
No, we can customize the packaging so you can have some or all of your pills in bottles. Let us know what you want, and we will work to make it happen.
ExactCare accepts most major insurance plans, including Medicare Part D, Medicaid and private-pay insurance. We bill your insurance company directly, making the process as easy as possible for you.
We provide 30-day supplies using the ExactPack packaging. Most states have laws that limit packaged medications to a 30- or 31-day supply, which prevents us from packaging 90-day supplies in the ExactPack. If covered by insurance, we can provide 60- or 90-day supplies in vials.
ExactCare does dispense insulin and can provide other diabetic supplies. Patients with traditional/straight Medicare will need to go through a Medicare-approved company for diabetic supplies to obtain coverage benefits.
Medication changes are handled on a case-by-case basis. Our pharmacists will work with your doctor to determine the best solution. We may deliver a small supply of pills in a vial to hold you over until your next regular delivery. Your pharmacy care team will review any changes in how to take your medications with you or someone who helps you with your medications.
To keep our staff and patients safer during the COVID-19 pandemic, all reviews will be conducted over the phone until further notice.
You will meet with an ExactCare clinical liaison, who could be a certified pharmacy technicians, social workers, nurses or other trained staff.
A clinical liaison will work with you or a caregiver to gather your medical information, including doctor and prescription insurance information. They will go over all the benefits of using ExactCare, explain the process for switching pharmacies, and will answer any questions you may have.