As the Senior Director, Referral Engagement, Meghan is responsible for the development of contact strategies to successfully engage prospective patients and get them started with ExactCare. This includes leading digital outreach, as well as a team of contact center professionals who perform the vital work of scheduling patients for their start of care health and medication review—the first step in choosing ExactCare as their pharmacy.

Meghan has a strong track record of success driving process efficiencies and building and supervising large, high-performing and engaged teams. Her background in both health care and customer service makes her uniquely positioned to manage our interactions with prospective patients.

Prior to joining ExactCare, Meghan was the Customer Service Director for Cardinal Health at Home where she managed a team of 150 employees across multiple geographic locations. She spent the 10 years before Cardinal Health at Home focused on analysis and customer service at large, national insurance companies.

Meghan earned both her bachelor’s and master’s degrees at Bowling Green State University. She is passionate about employee engagement and helping employees develop skills to reach their full potential.