As the Director of Patient Experience, Meghan ensures ExactCare maintains and exceeds the high standards our patients and partners have come to expect from working with us. In this newly-created role, she is responsible for our patient outreach and engagement call centers. The vital work conducted by these teams includes scheduling patient assessments and managing the patients’ day-to-day experience through activities like handling inbound and outbound calls, answering questions and more. As the volume of patients ExactCare serves continues to grow steadily, her commitment to optimizing the patient experience as a whole will be a significant benefit to both our patients and our partners.
Meghan has a strong track record of success driving process efficiencies and building and supervising large, high-performing and engaged teams. Her background in both health care and customer service make her uniquely positioned to manage our interactions with patients on a broader scale.
Prior to joining ExactCare, Meghan was the Customer Service Director for Cardinal Health at Home where she managed a team of 150 employees across multiple geographic locations. She spent the 10 years before Cardinal Health at Home focused on analysis and customer service at large, national insurance companies.
Also where she earned her undergraduate degree, Meghan graduated with honors from Bowling Green State University’s MBA program. She is passionate about employee engagement and helping employees develop skills to reach their full potential.