High-touch pharmacy services model delivers improved health outcomes and superior satisfaction
CLEVELAND (June 2, 2021) – ExactCare patients have rated the company’s unique medication management and pharmacy services model “world class” by customer service industry standards for the fourth consecutive year. For 2020, ExactCare earned a Net Promoter Score (NPS) of +76, measured through the organization’s annual patient satisfaction survey.
NPS, a cross-industry benchmark used to measure overall customer satisfaction and loyalty, is measured on a scale of -100 to +100, with scores of zero or more considered “good.” This ranking places ExactCare well above the industry average of +28 for pharmacies.
On the same survey, 94 percent of patients agreed ExactCare makes it easier to manage their medications, and 89 percent reported ExactCare helps them better manage their health.
“Our focus on patients drives us to do our best every day, and our commitment to improving the lives of our patients is reflected in our ability to consistently maintain these results,” said ExactCare President and CEO Dale Wollschleger, R.Ph. “We’ve built our entire pharmacy care model to meet the unique needs of people who are living with chronic conditions, providing an enhanced level of support that makes it easier for our patients to overcome medication-related obstacles—and ultimately stay healthier. These results showcase the positive impact of this customized approach.”
ExactCare’s high-touch pharmacy care model provides a more comprehensive and collaborative approach to care, and includes partnerships with health plans, home health organizations, hospitals and other providers to support people with the most high-risk, complex medical needs and drive improved clinical and financial healthcare outcomes.
“For our healthcare partners such as health plans and providers, it is increasingly important to consider how members and patients respond to customer experience surveys such as CAHPS (Consumer Assessment of Healthcare Providers and Systems),” said ExactCare Chief Growth Officer Marshall Votta. “Our continuous innovation in clinical services and medication management ensures that our patients get the best care, and those patients share their positive experiences in survey responses. It’s a win-win for the patients and their healthcare teams.”
ExactCare, a CarepathRx company, provides solutions to overcome medication-related and chronic care challenges for patients with complex, chronic medical needs. Founded in 2009, the company drives better health for patients and better clinical, quality and economic outcomes for the healthcare organizations that care for them—including payors, health systems and hospitals, home health organizations, primary care practices and other providers. ExactCare provides comprehensive long-term pharmacy care to patients in assisted and independent living facilities, throughout transitions of care, and in their homes—with a focus on improving patient adherence to prescribed medications and enabling safer, more effective medication regimens. ExactCare also provides a number of additional value-based solutions, including HEDIS Gap Closure Assistance and Medication Therapy Management (MTM) Programs. ExactCare is licensed to serve patients nationwide. For more information, visit www.exactcare.com.
CarepathRx is transforming pharmacy care delivery for health systems and hospitals, delivering improved patient outcomes that drive clinical, quality, and financial results. Through the industry’s most comprehensive, end-to-end hospital pharmacy care delivery model, CarepathRx is turning hospital pharmacy into an active care management strategy and revenue generator while providing support across the patient’s complete healthcare journey. The company takes an enterprise approach, providing a powerful combination of technology, market-leading clinical pharmacy services, and wrap-around services that optimize pharmacy performance across the enterprise for fully integrated pharmacy operations, expanded healthcare services, improved ambulatory access, minimized clinical variation and new health system revenue streams. Today, CarepathRx serves more than 15 health systems and 600 hospitals, with more than 1,500 employees nationwide. For more information about CarepathRx, visit www.carepathrxllc.com.